Cxperium Changelog
2025
July
Live chat sessions can now be automatically terminated based on configurable timeout rules.
Timeout Types:
agent_based: Timer starts after the last message from the agent.last_message_based: Session closes after a fixed time, regardless of who sent the last message.
Settings:
timeoutType:agent_basedorlast_message_basedtimeoutMinutes,agentBasedTimeout: Configurable in minutesDefault: 20 minutes
Help Text: “If set to 0 or left empty, session timeout is disabled.”
Chat routing behavior is now configurable by system administrators.
Assignment Strategies:
agent_load_based: Assigns to the agent with the fewest active chats.equal_distribution: Evenly distributes chats in order of availability.
Settings:
assignmentStrategy:agent_load_basedorequal_distributionEnhanced dropdown UI with inline help tooltips
2025
March
Libraries related to OpenAI services have been updated.
Fixed a bug that caused the TransferToLiveChat method to perform transfers outside of working hours.
Resolved an issue in transferring intents not recognized by the NLP to live support.
2024
July
- Add custom notification in ticket messages (API)
June 11
- Export reports via email
June 10
- Custom report
June 7
- Break for live support
May
- Tickets to be sent to users
May 1
- Cloud API bug fix
May 15
- View details of intents
May 13
- Update developer settings
April 29
- Show tickets assigned to individuals (API)
- Ticket read receipt
March 15
- Assistant report export
- Survey bug fix
February 2
- Implement developer settings
- Create chat and assistant reports
February 13
- Quick replies in live chat
- Closed message in live chat
- Activate working hours in live chat
2023
December 26
- Report conversations
December 19
- Add pagination to messages in live chat
- Live chat bug fix
December 13
- Cloud integration
December 5
- Block person
November 27
- Add live chat
November 24
- Team assignment in chats (API)
November 16
- Create survey redirect screen
- Send custom notification on survey submission
November 23
- Export survey graphs
September 24
- Automatic user assignment in live chat
September 15
- Create static intents
September 14
- Add shopping cart
- Assistant report
June 23
- Tags added
June 26
- Chatbot configurations added
- Chatbot intents added
August 22
- Chatbot localizations added
May 15
- Company settings added
April 26
- Ticket added
March 3
- Quick surveys added
January 16
- Survey reminder message
