Changelog.

Cxperium is always evolving. Follow the new features, improvements and fixes added to the platform right here.

2025

July 2025
  • NewAutomatic termination of live chat sessions — configurable agent- or message-based timeout (20 minutes by default)
  • NewConfigurable chat routing: by agent workload or with an even-distribution strategy
March 2025
  • ImprovedUpdated OpenAI service libraries
  • FixedFixed the TransferToLiveChat error occurring outside business hours
  • FixedResolved issues with handing NLP intents over to live support

2024

July 2024
  • NewCustom notifications in ticket messages (API)
June 11, 2024
  • NewReport export via email
June 10, 2024
  • NewCustom reporting feature
June 7, 2024
  • NewBreak feature for live support agents
May 15, 2024
  • NewView intent details
May 13, 2024
  • ImprovedDeveloper settings updates
May 1, 2024
  • FixedCloud API bug fixes
April 29, 2024
  • NewView individual ticket assignments (API)
  • NewTicket read receipts
March 15, 2024
  • NewAssistant report export
  • FixedSurvey bug fixes
February 13, 2024
  • NewCanned (quick) replies in live chat
  • NewClosed-chat message notifications
  • NewWorking hours activation
February 2, 2024
  • NewDeveloper settings
  • NewChat and assistant reports

2023

December 26, 2023
  • NewConversation reporting
December 19, 2023
  • ImprovedMessage pagination
  • FixedLive chat fixes
December 13, 2023
  • NewCloud integration
December 5, 2023
  • NewContact blocking feature
November 27, 2023
  • NewLive Chat
November 24, 2023
  • NewTeam assignment in chats (API)
November 16, 2023
  • NewSurvey redirect screens
  • NewCustom notifications
September 24, 2023
  • NewAutomatic user assignment
September 15, 2023
  • NewStatic intents
September 14, 2023
  • NewShopping cart
  • NewAssistant reports
August 22, 2023
  • NewChatbot localizations
June 26, 2023
  • NewChatbot configurations and intents
June 23, 2023
  • NewTags feature
May 15, 2023
  • NewCompany settings
April 26, 2023
  • NewTicket system
March 3, 2023
  • NewQuick surveys
January 16, 2023
  • NewSurvey reminder messages

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