No customer request
ever gets lost

Every request arriving on WhatsApp is automatically logged, assigned to the right team and tracked until resolved. An organized workflow instead of scattered messages.

Request a Demo Chat with Us on WhatsApp

0faster resolution

0missed requests

0panel for the whole process

Automatic Ticket Creation

Every message is logged, every request finds its owner

Your customer writes on WhatsApp and the platform handles the rest: the request automatically becomes a ticket, gets a category and priority, and your customer receives a tracking number.

Automatic ticketing — a WhatsApp message becomes a logged request within seconds
Category & priority assignment — requests are classified by content and flagged by urgency
Tracking number — customers check the status of their request instantly with their number
Status notifications — customers are updated automatically as the request progresses

Sample ticket

Hi, the coffee machine I bought isn't working. Could you help me?

Hi David! We've received your request and created your ticket: #CX-2841 🛠️ Our technical team will contact you within 4 hours at the latest.

Update: your ticket #CX-2841 is now in progress. We'll share every development right here 👍

Average resolution: 4.2 hours

Process Tracking

From open to resolved, every step under control

Requests move smoothly between teams; status flows, SLA timers and automatic updates keep the whole process visible from start to finish.

Cross-team assignment — route requests to the right department, with ownership always clear
Status flows — standardize the process with open → in progress → resolved steps
SLA timers — watch the time remaining on every request and get alerts before delays
Customer updates — automatic messages go out whenever the status changes

OpenIn ProgressResolved

Within SLA · 96%

First-contact resolution · 71%

Reopened · 3%

And More

Built for operations teams

SLA Tracking

Define target times per request type; timers count down and at-risk requests hit your screen before they run late.

Team Assignment & Load Balancing

Distribute requests by expertise and current workload; no one gets overloaded and no request goes unowned.

Process Reports

See resolution times, team performance and request volume at a glance; spot bottlenecks with data.

No customer requestever gets lost