Chat.

Introduction of Chat

Cxperium's chat system enables instant messaging and engagement with your users. To open it, click the "Chat" option in the main menu.

Starting a conversation takes just a few steps:

1. Select a contact

   Click "Search Contact" and choose the recipient you want to talk to.

2. Write and send your message

   Type your message in the "Enter Message" field and submit it. To send visual content, use the image symbol.

3. Follow the conversation

   Your sent responses appear within the conversation thread as the dialogue continues.

4. Close the conversation

   Close the status indicator to conclude the conversation when it is finished.

You can also send pre-built template messages instead of typing free-form text:

1. Open the message options

   Click the "Down Arrow" symbol in the message interface.

2. Choose "template message"

   Select "template message" from the options.

3. Pick a template

   Browse the available templates and choose the one you want to send.

The chat system combines direct, custom communication with standardized template options, giving your team both flexibility and efficiency in customer interactions.