07.Other Configuration Settings

GDPR Configuration Settings

GdprConfig is a setting used to determine whether GDPR (General Data Protection Regulation) consent will be requested when a user sends a message via CxPerium for the first time.

Configuration Properties

• IsActive:
  • When set to “true,” GDPR consent messages are sent to the user.
  • The consent messages can be modified from the Localization menu under CXPerium’s Assistant Menu.
  • The consent messages are associated with the following text keys:
    • gdpr_welcome_message
    • gdpr_message
    • gdpr_question
  • If the user does not provide consent through these messages, they will not appear in the contacts list within CXPerium.
• If IsActive is set to “false”:
  • The system does not initiate any dialogue for GDPR consent.

Notes

• Localization Settings:
  • The content of GDPR messages can be personalized using different languages or custom messages.
  • These settings can be easily updated through the CXPerium management panel.

This setting plays a critical role in managing user privacy and compliance processes.

CxperiumLiveConfig Settings

CxperiumLiveConfig is a setting that activates when a user’s messages are not captured by any NLP (Natural Language Processing) engine.

Configuration Properties

• Default Value:
  • This setting is “false” by default.
  • It becomes active when set to “true.”
• Operational Mechanism:
  • If a message from a user is not processed by the NLP engine, the TransferFaultCount value is incremented by one.
  • When TransferFaultCount reaches the threshold value set in the configuration screen, a dialogue is displayed asking the user whether they want to connect to live support.
  • If the user selects “I want to connect,” the conversation is transferred to live support.

Localization

• The content of the dialogue messages can be customized using the following text keys:
  • transfer_to_representative
  • humantransfer_*

This setting is used to enhance the user experience and ensure that unresolved issues are handled by live support.

SessionTimeoutConfig Settings

SessionTimeoutConfig determines how long a chatbot session remains active for a user.

Configuration Properties

• Session Duration:
  • When a user starts interacting with a chatbot, this setting defines how many minutes the session remains active.
  • Once the defined duration expires, the session is automatically terminated, and the user must initiate a new session.
• Termination Message:
  • The message displayed when the session ends can be modified using the SessionTimeoutMessage value in the Localization menu.

Notes

• This setting ensures that inactive sessions are terminated, optimizing system resource usage.