Table of Contents
- With the ticket system, you can manage, organize and track your tasks.
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-168-1024x403.png)
How To Create Ticket?
- Click the “Ticket” button on the side bar
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-163.png)
- Click “New Ticket” to create a task
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-167-1024x394.png)
- Fill necessary infromation and Click the “Save” Button
- Subject: This is the title of your ticket
- Contact: This is who will be track the ticket.
- Assignee: It is who will complete the ticket
- Tags: It is the ticket tag that provide you to categorize tickets. Click here to learn more about tickets
- Message: You can give details and add documents to your ticket in this section
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-169.png)
- After you saving it, Cxperium will send inform notification to your contact.
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-171.png)
Editing Ticket
- Ticket system has a very simple and useful panel. Lets see the panel features together;
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-173-1024x529.png)
Change Ticket Details
- You can change assignee, date and tags here
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-177-1024x399.png)
Audit Section
- You can track the process here
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-178.png)
Comment Area
- You can comment to inform your contact about the task.
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-179-1024x210.png)
- You can also add media to your comment by clicking.
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-180-1024x199.png)
Private Note Area
- This area represent your private notes related to task. Only you can see it.
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-181-1024x204.png)
- You can also add media to your private note by clicking
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-182-1024x199.png)
Change Ticket Status
- Click the ticket status button to see other status
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-183.png)
- Choose one of them according to status of ticket.
- New: If your ticket is created new
- Open: You select this status when you work on the ticket.
- Pending: In some situations, tickets wait to complete. You change the status as Pending in this conditions.
- Closed: You select this option if ticket is completed
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-184.png)
- You can see the changes on the button or ticket dashboard
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-185-1024x47.png)
- And ticket notifications inform the contact person related to ticket
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-186.png)
Delete or Print the Ticket
- You can Delete or Print your ticket by clicking
![](https://www.cxperium.com/wp-content/uploads/2023/08/image-187.png)